At AW999, responsible gambling is not a footnote — it's a core part of how the platform is built. Gambling is entertainment. When it stops being enjoyable and starts affecting your finances, relationships or daily life, it's time to use the tools available to you. This page explains every option at your disposal.
Responsible gambling means engaging with betting and casino games in a way that is conscious, controlled and within your means. It means treating gambling as a form of entertainment — the same way you might budget for a cinema ticket or a PSL match day outing — and never as a method to earn income, recover losses or solve financial problems.
Whether you're placing a bet on a T20 match from Karachi, playing a few rounds of live Baccarat from Lahore, or spinning slots late at night in Islamabad — the principle is the same. Set a budget before you start, stick to it, and stop when the session is over.
AW999 provides a full suite of account-level controls to help you do exactly that. These tools are not hidden away — they're built into the account dashboard and accessible at any time, without requiring you to contact support first.
Pakistani law, including the Prevention of Gambling Act, 1977, may restrict or prohibit gambling activities. AW999 does not operate under a Pakistani government licence. This page does not constitute legal advice. Users are solely responsible for verifying whether their participation is lawful in their location.
All the following tools are available directly within your AW999 account. You don't need to ask permission to use them — they're yours, and they're always accessible.
Set a maximum amount you can deposit into your AW999 account per day, week or month. For example, you might cap deposits at PKR 5,000 per week. Once the limit is reached, additional deposits are blocked until the period resets. Reducing a limit takes effect immediately. Increasing a limit may be subject to a cooling-off delay.
Cap the maximum amount you are permitted to lose within a defined period. Once your net losses reach the limit you've set — whether that's PKR 2,000 in a day or PKR 10,000 in a month — further play is automatically paused. This prevents a bad session from spiralling into serious financial damage.
Control the maximum stake you can place on a single bet or casino round. This is useful for preventing impulsive high-stakes bets during a session — particularly relevant during high-pressure moments like PSL playoffs or ICC finals where emotional betting runs high.
Set a duration limit for your playing sessions. AW999 will send you a notification when your chosen time is up, prompting you to make a conscious decision about whether to continue or stop. Research consistently shows that time reminders reduce unintended extended play.
Take a short break from gambling without permanently closing your account. Cool-off periods are available from 24 hours up to 6 weeks. During a cool-off, you cannot log in to place bets or access casino games. All promotional marketing communications are also paused for the duration.
If you feel you need a longer break, permanent or extended self-exclusion is available on request. Self-exclusion closes your account and prevents you from reopening it for the agreed period. Marketing communications are suspended. To request self-exclusion, contact support at [email protected] with the subject "Self-Exclusion Request".
Access your AW999 account using your registered email and password. If you are having trouble logging in, contact support before your next session.
Go to your profile or account dashboard. Look for the "Responsible Gambling" or "Player Safety" section — it is prominently placed, not buried in a submenu.
Choose from deposit limits, loss limits, wager limits, session reminders, cool-off periods or self-exclusion. Each tool has a clear explanation and confirmation step before it activates.
Enter the amount or time period for the limit. For self-exclusion, specify the duration you want. Confirm your choice — lower limits and self-exclusion take effect immediately without a reversal delay.
If you cannot access your account to activate a tool, contact our 24/7 support team at [email protected]. Self-exclusion requests sent by email are processed as a priority — you do not need to be logged in.
The following questions are not a clinical diagnosis — they're a personal check-in to help you reflect on your gambling habits. If you answer "yes" to two or more of these questions regularly, we strongly encourage you to use the tools above or speak to a support professional.
1. Have you ever bet more than you could genuinely afford to lose?
2. Have you ever tried to win back money you had already lost, by placing more bets?
3. Has gambling ever caused arguments or stress within your family or household?
4. Have you borrowed money, sold belongings, or missed bill payments because of gambling?
5. Do you find it difficult to stop once you start a gambling session, even when you planned to?
6. Have you felt anxious, irritable or low when you haven't been able to gamble?
7. Have you kept the amount of time or money spent gambling secret from people close to you?
Two or more "yes" answers? Please consider reaching out to our support team to activate a cool-off period or self-exclusion. You can also contact recognised problem gambling support organisations for confidential guidance.
Problem gambling — sometimes called gambling disorder or compulsive gambling — is a recognised behavioural condition. It can develop gradually and is not a sign of weakness or lack of willpower. Anyone can be affected, regardless of income, background or how long they have been gambling.
In Pakistan's fast-paced betting environment — where live T20 markets change ball-by-ball and PSL match days attract high engagement — the pace of play can make it easier to lose track of time and spend. Being aware of the warning signs is the first step to staying in control.
If you or someone you know is experiencing problems with gambling, support is available. The following types of organisations provide confidential guidance for gambling-related concerns. AW999 strongly encourages anyone showing signs of problem gambling to seek help — there is no stigma in doing so.
Many jurisdictions that licence online gambling operators maintain free, confidential helplines staffed by trained counsellors. Contact information for the helpline applicable to your operator's licence jurisdiction is available through your account's responsible gambling section or by emailing support.
Gamblers Anonymous is a worldwide fellowship of men and women who share the common bond of a gambling problem. GA operates a 12-step programme and peer support meetings internationally. The GA model is available in many countries, including through online meetings accessible from Pakistan.
GamCare is a leading provider of support, information and counselling for anyone affected by problem gambling. Their resources are available online and include a live chat service, self-help tools and a directory of treatment providers across different countries.
Our support team is available 24/7 in English (Urdu available on request). You can request a cool-off period, activate self-exclusion or discuss any concerns about your account by emailing [email protected]. All such requests are handled with full confidentiality and without judgment.
AW999 takes the protection of minors extremely seriously. No person under the age of 18 — or the higher minimum required by the applicable operator licence jurisdiction — is permitted to open an account, deposit funds or place any bet on the platform.
Age and identity verification is mandatory for all registered accounts. We will request documents including government-issued photo ID as part of the KYC process and will suspend any account where age cannot be verified satisfactorily.
If you are a parent or guardian and are concerned that a minor in your household may have accessed AW999, please contact our support team immediately. We will investigate and take prompt action, including account suspension and refund of any deposits where applicable.
We also recommend that adults who share devices with children use parental control software to restrict access to gambling websites. Third-party tools are available that can block gambling-related content at the device or network level.
KYC requires government-issued photo ID for all accounts before full withdrawal access is granted.
If there is any reasonable suspicion of underage access, the account is suspended immediately pending investigation.
Withdrawals are not processed until identity and age have been verified to our satisfaction.
Where underage gambling is confirmed, the account is permanently closed and all transactions are reviewed in line with our licence obligations.
These are simple, practical habits that responsible gamblers use. None of them require willpower alone — they're backed by evidence on what actually works.
Decide exactly how much you're willing to spend before you open the platform — and treat that amount as spent the moment you deposit it. Don't count on getting it back. A weekly PKR 1,000 entertainment budget is a budget, not a target to exceed.
Chasing losses is the single most common path from casual gambling to problem gambling. If you've reached your session budget, stop — regardless of how the last few bets went. The odds don't change because you've had a bad run.
Stand up, have a glass of water, check in with a family member. A five-minute break every 30 minutes helps you stay aware of how long you've been playing and prevents the kind of hypnotic in-session state where time and money disappear unnoticed.
Using gambling to escape financial worry, family pressure or work stress is a reliable path to problem gambling. When you're stressed, your decision-making is impaired. If you're having a difficult day, take a break from the platform rather than using it as an outlet.
Setting deposit or loss limits isn't an admission of weakness — it's smart risk management. The same discipline you'd apply to a household budget or a PSL fantasy team can be applied to your gambling account. The tools are there; use them proactively, not reactively.
If you're finding it hard to stick to your own limits or you notice gambling affecting other areas of your life, talk to someone you trust. There is no shame in reaching out — whether that's to a friend, a family member, or a professional support service.
Your responsible gambling tools are always available in your account settings. If you need immediate help activating self-exclusion or a cool-off period, contact our support team — no questions, no judgment, just assistance.